[Jenny]

alrighty matt I've updated my computer and I'm all set. Thanks again, just getting my computer to start feels great
where to now?

[madmatt2006]

You will need to install an anti virus and spy-ware protection do you have these? if not I'd suggest installing theses

1. Avast anti virus free edition http://www.avast.com...ivirus-download
2. Spybot - Search & Destroy http://fileforum.bet...oy/1043809773/1

[Jenny]

okay matt i've downloaded both of them. Spybot is asking if it should create a registry backup.. should it?

[madmatt2006]

I usually don't I next past then next few questions the click start using Spybot

[Jenny]

okay, done. should i start the scan?

[madmatt2006]

may as well to check the PC is clean

[Jenny]

okay everything went smoothly.

[madmatt2006]

Well with all windows updates and the anti virus plus spybot it should be ready to use now

[Jenny]

great, but what about the files that were backed up. how would i access those?

[madmatt2006]

oh what did you need to get back? out of the MY Backup folder. If you go to my computer then open C drive there should be a folder named "My Backup"

[Jenny]

all my documents were erased

[madmatt2006]

where did you used to have them on your old windows? My Documents folder? were they word documents? Don't panic they should still be there.

[Jenny]

they were word document in th my document folders.. and i had important audio saved on itunes and all that and i can't seem to find any of it. I only found one file out of the handfull i'm looking for.It was in a folder all by itself.

under documents and settings when i click on my old user account it says access that it is not accessible "access denied" but the adminstrator folder and the other user accounts open fine.

[madmatt2006]

I'm sure it will all be in there we just need to take ownership of the folder do below on your old user account named folder

How to take ownership of a folder
You must have ownership of a protected folder in order to access it. If another user has restricted access and you are the computer administrator, you can access the folder by taking ownership.

To take ownership of a folder, follow these steps:

1. Right-click the folder that you want to take ownership of, and then click Properties.
2. Click the Security tab, and then click OK on the Security message (if one appears).
3. Click Advanced, and then click the Owner tab.
4. In the Name list, click your user name, or click Administrator if you are logged in as Administrator, or click the Administrators group. If you want to take ownership of the contents of the folder, select the Replace owner on subcontainers and objects check box.
5. Click OK, and then click Yes when you receive the following message:
You do not have permission to read the contents of directory folder name. Do you want to replace the directory permissions with permissions granting you Full Control?
All permissions will be replaced if you click Yes.

Note folder name is the name of the folder that you want to take ownership of.
6. Click OK, and then reapply the permissions and security settings that you want for the folder and its contents.

[Jenny]

when i right click the folder the only tabs that show up are general,sharing and customize...no security

[madmatt2006]

Ah you must be running home version of XP. If you are running Microsoft Windows XP Home Edition, you must start the computer in safe mode, and then log on with an account that has Administrative rights to have access to the Security tab. To start in safe mode tap the F8 key repeatedly after you turn it on a menu will appear select safe mode with arrow keys and press enter key once booted do below.

1. Right-click the folder that you want to take ownership of, and then click Properties.
2. Click the Security tab, and then click OK on the Security message (if one appears).
3. Click Advanced, and then click the Owner tab.
4. In the Name list, click your user name, or click Administrator if you are logged in as Administrator, or click the Administrators group. If you want to take ownership of the contents of the folder, select the Replace owner on subcontainers and objects check box.
5. Click OK, and then click Yes when you receive the following message:
You do not have permission to read the contents of directory folder name. Do you want to replace the directory permissions with permissions granting you Full Control?
All permissions will be replaced if you click Yes.

[Jenny]

omg matt you're effin amazing!!
thank you so much I would have not been able to do this without you..


THANK YOU SO MUCH!

[madmatt2006]

Glad to help remember us if you have any other PC problems! If you could refer us to any friends or family you have that would be highly appreciated!

[Jenny]

I definitely will.