[madmatt2006]

Hi guys got any ideas on this one? I got to install AVG9 and get this error

Local machine: installation failed
> Initialization:
> Error: Connecting to item registry root HKCU (CAD) failed.
> Access is denied.

I contacted there support and the suggested the following

Thank you for your email.

The issue with AVG installation is most probably caused by the insufficient access rights to the AVG related files or registry entries. In such case, please take the following steps to rectify this
issue:

1. Download the latest installation file from this webpage:


http://www.avg.com.a...t-security-9-0/

- Click on 'Download AVG Now' and when prompted, click the "Save"
button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop.

2. Please check whether you are logged under some account with administrative rights. For more details, please visit this FAQ:
http://www.avg.com/ww-en/faq?num=2521

3. Download the AVG service utility from this location to your computer (we recommend saving it to your "Desktop") and run it. Please follow the detailed information that will be displayed on your screen:

http://www.avg.com/f...ess_avg9_en.exe

4. Restart your computer and run the AVG installation, which should proceed properly now.

5. If you encounter any further issues while installing AVG, we would like to ask you that you send us a new copy of the file called "Davg9inst.log" which can be found in the "TEMP" directory of MS Windows (if the file is bigger than 10MB, pack it into .zip archive).

Windows 2000/XP:
C:\Documents and settings\<user_name>\Local Settings\Temp

Windows Vista:
C:\Users\<user_name>\AppData\Local\Temp

Or:

Start -> Run... (or use the "Start Search" field) -> %temp%

6. Also please attach the "permavg.7z" file. The file will be created in the same folder where the "reset_access.bat" file is stored. Please attach "permavg.log" if the "permavg.7z" is missing.

Some files or folders could be hidden by default. This can be changed in Start -> Settings -> Control Panel -> Folder Options -> View tab -> Show hidden files and folders. (The location and names can vary, depending on the operating system version).

Please let us know if this has solved your issue. If you have any further questions or comments, please do not hesitate to contact us.


Best regards,

Renald Chia
AVG (AU/NZ) Technical Support

I have done all this and I'm logged in as administrator

[noop]

Have you right clicked on the program and Run as Administrator?

[madmatt2006]

Yep. When I tried the install I was logged onto the domain. I might log in as administrator locally and give that a shot. I won't be able to try for a hour because there office door is locked

[noop]

Try turning UAC off temporarily, then run the program and see if it works.

[madmatt2006]

I'll give that a shot! I will let you know how it goes

[noop]

10-4

[madmatt2006]

just found out I can't get access to the PC till Friday so looks like I'll be waiting till then