[chrissy]

I was asked by a fella named mathew to come post here.. im lost and i need this fixed bad... please help
Computer: Hp Pavillon laptop Vista issue!!!!!?
I got a problem with my computer i cannot fix and its bugging me so please if you can help please do lol..
See i use windows live messenger 2009 i was haveing problems with it so i went and uninstalled it.. all programs what i thought were all removed when i went to the controll panel to remove them but theres one that the error says i have a file that cant be removed. called:C:\windows\inf\msmsgs.inf
Error: could not locate INF file 'C:\Windows\inf\msmsgs.inf'
Could someone please help me figure out how to get rid of this windows live messenger 2009 so i can reinstall it i try reinstalling it but it shows its already on my computer so someone please help!!
thanks


Error messages:
link: http://s94.photobuck...rrent=error.jpg
link: http://s94.photobuck...livedowload.jpg
I would like to remove it completely and reinstall but it wont show the hidden file or allow me to remove it says i dont have permission to remove it..
please help..
i desperately need this back..

[noop]

Hello Chrissy, welcome to PC Help Headquarters!

Could you please check if there are some files in a specific folder?
Click on Start->Computer

Double click on your C: drive
Double click on Program Files (Program Files (x86) if you are on a 64bit version of Vista)
Double click on Windows Live

Inside of this folder, what files do you see?

[chrissy]

hey noop
just these :
Family Safty
Photo Gallery
Toolbar
Writer
thats all that appears noop

[noop]

I attached a copy of the msmsgs.inf file.

Download this file and save it to: C:\Windows\inf\msmsgs.inf

Once the file has saved, try running the uninstaller from Control Panel again.
noop

 msmsgs.inf (50.22K)
Number of downloads: 20

[chrissy]

Windows live messenger doesnt show on my control pannel noop.
( i downloaded that program you asked me to download)

[noop]

Try uninstalling the program that is giving you the error above.
noop

[chrissy]

heres a link of my control pannel it might help a bit to help me figure this out noop..

http://s94.photobuck...ntrolpannel.jpg

[chrissy]

I get that error when i try to download the windows live messenger its telling me i already have it when i dont.

[noop]

Could you please download Revo Uninstaller? It is a program that does a great job at uninstalling programs even if control panel will not let you. Here is a link to download: http://www.revounins...e_download.html

Once you have downloaded the file, install it. Once it gets to the last screen when it is done installing, check the box Run Revo Uninstaller.

When Revo Uninstaller is loaded up, make sure you are on the Uninstaller tab. In the list, look for Windows Live Essentials. If it exists, right click on it and click Uninstall. It will ask you if you are sure, click Yes and it should start uninstalling.

If it doesn't show up in the list, let me know.
Noop

[chrissy]

wait... god im dence lol(been looking at this comp for far to long...)
ok. i was haveing issues downloading it so i went on the net to find a msn remover tool i downloaded it and ran it it gave me that error then said it was removed but wasnt i tryed reinstalling but it still says the same thing

I appoligise been a long day head isnt on straight.

[chrissy]

Doesnt show up in the list... at all.

[noop]

Don't worry, I know the feeling.

Let's try this:

Download Windows Installer CleanUp Utility
We have updated Windows Installer CleanUp Utility. This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows. If you have an earlier version installed on your computer, we recommend that you download and install this latest version.

You must be logged on to Windows with a user account that is a computer administrator to run Windows Installer CleanUp Utility. For more information about how to install and run Windows Installer CleanUp Utility, see the "More Information" section.

You can download Windows Installer CleanUp Utility from the Microsoft Download Center:

Download the Windows Installer Cleanup Utility package now. (http://download.micr...1bd/msicuu2.exe)

Copied from Microsoft Knowledge Base: http://support.microsoft.com/kb/290301

Once installed, run the tool, Uninstall Windows Live Essentials for all users.

Hope this helps,
noop

[chrissy]

Oh my god!! i think it worked... Thank you so much noop and mat.. YOUR AWSOME!!! thank you so very much!! if it some reason doesnt work ill msg back but i think it may. Thank you your a life saver..

[noop]

Awesome! Glad to hear all is well

If you have any other questions, feel free to post them up, we would love to help! If your family or friends need any pc help, be sure to refer us!
noop

[chrissy]

Oh ill be sure to refer you and i might just be back in a few days my main is being a pain lol so

[noop]

Hehe, sounds great! We always love a challenge
noop

[chrissy]

Oh believe me youll get one.. that computer is a pain in the rear end lmao

[madmatt2006]

Welcome to the forum I'm glad you found your way here

[chrissy]

Thanks for your help matt its muchly appreshiated. ill prolly come talk to you guys again about my main desktop.. it stumps everyone..

[noop]

chrissy, on 12 February 2010 - 02:33 AM, said:

Oh believe me youll get one.. that computer is a pain in the rear end lmao