[ericwood]

i cannot get my wireless network to work i had a virus from antivirus live that popped up when i was on wireless network and i recovered from it and i cant figure out what it did to my internet it wont connect now and says there is a dns error and says error connecting to www.microsoft.com need help bad

eric

[noop]

Welcome ericwood!

What browser are you using?

[ericwood]

noop, on 17 February 2010 - 01:43 AM, said:

Welcome ericwood!

What browser are you using?

i am using internet explorer

[ericwood]

well it says default gateway and dns is 192.168.1.1 and says ip adress as like 192.168.1.6

[madmatt2006]

Hi ericwood can you try something for me

To configure TCP/IP, follow these steps:

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
2. Right-click the network connection that you want to configure, and then click Properties.
3. On the General tab (for a local area connection), or the Networking tab (for all other connections), click Internet Protocol (TCP/IP), and then click Properties.
4. click Obtain DNS server address automatically.

then reboot pc and try internet

[ericwood]

just so you know i cant get on my net so im on my dadas and by reboot you mean restart or wipe system reboot?

[noop]

Ericwood, if you had a virus, your proxy settings in Internet Explorer may be messed up. I would recommend resetting Internet Explorer to defaults and see if the problem persists.

To do so, click Tools->Internet Options->Advanced->Reset...

I would recommend backing up your bookmarks to another location, have internet explorer delete everything, and then restore the bookmarks to make sure everything is wiped clean.

Let me know if this helps,
noop

[ericwood]

in detail diagnose connections told me http: Error 12007 connecting to www.microsoft.com the server name or address could not be resolved

[ericwood]

and i did the reset thing it changed the internet but still wont connect and says the same thing

[madmatt2006]

this should get it going again go to start run and type in below and click ok

netsh winsock reset catalog

then the same with this

netsh int ip reset reset.log

then check the internet and if it works download and run these over the PC if the internet don't work download them to a pen drive on the pc your on and run them over the PC

1. Avast anti virus http://www.avast.com...ivirus-download
2. Malwarebytes' Anti-Malware http://www.malwarebytes.org/mbam.php
3. hijack this http://free.antivirus.com/hijackthis/

and post the logs here so I can check your PC is clean

[ericwood]

the netsh winstock reset catalog keeps exiting out of its self before i get a chance

[ericwood]

winsock i mean

[ericwood]

do i type them both on run seperately

[madmatt2006]

Yes. and then click ok

[ericwood]

well click ok after each one ok

[ericwood]

well it keeps clicking off of the win32 menu it goes in in like 2 secs

[madmatt2006]

is the internet working now?

[ericwood]

no sir it is not i have avast and used to find anti virus live viruses infecting me are you familiar with it because it just up and dissapeared one day

[madmatt2006]

Can you download this to a pen drive or CD then run on the PC?

http://go.microsoft....?linkid=9664547

[ericwood]

for some reason my computer always tries to pull that website up but the internet says cannot display web page