[chrissy]

Hello gentlemen its me again. im haveing problems with my HP pavilon entertainment pcs Cd laptop rom drive isnt bringing up a run option i put it in in spins and nothing.. i look in my computer to see if theres an option nothing wont run cds or driver disks. its a Vista.... any ideas?

This post has been edited by chrissy: 01 May 2010 - 03:59 AM

[noop]

Welcome back Chrissy

Please try this:

• Restart your pc
• When the blue HP screen pops up, start to tap the F1 key.
• You should now be on a blue screen. Select the Main tab using the arrow keys on your keyboard.
• Write down what it says for each of the channel devices.

Please post the results back up here.
noop

[Uncle Fester]

Forgive me if I'm wrong, but isn't autorun disabled by default in Vista?
Click Start, type 'autorun' in the search box and access the control panel - change the settings to allow autorun.

[chrissy]

ok thanks noop ill give it a shot and thank you good to be back! when i need good help i always come here

ps: hey fester i tryed it but it just logged up my games.

[chrissy]

Notebook model: Hp pavilion dv9700 Notebook PC
Product number: FE701VA#ABC
service ID: 00000
Processor type: AMD turion ™ 64X2
mobile techology :TL 60
Processor Speed: 2000 MHz
Total memory :3072MB
BIOS Version: F.31
Serial number: CNF8213K2N
UUID number: 434E46383231334B
324E001E68787B82

Factory: Vista
Installed: OS

There ya go noop

[noop]

Hmmm, looks like the info isn't on that tab.

What does the system configuration tab say?
noop

[chrissy]

said nothin lol

[noop]

It has to say something?

We are looking for a menu that either lists "channel devices" or "SATA" devices.

noop

[chrissy]

ok ill take a look

[chrissy]

it shows nothing only the main thats it.

[madmatt2006]

Hi Chrissy welcome back hope all is well give this a shot http://support.microsoft.com/kb/982116 post back the results.

[chrissy]

thanks matt and ummm not to be a pain in the neck but im a blonde that page just totally went over my head and left barely a skid mark lmao... might have to blond it dow for me

[madmatt2006]

No problems I understand not everyone is computer savvy and this is what we are here for click this link http://support.micro..._drive_problems then click the green "run now" it will open a file to download, download it then open it to fix the issue

[chrissy]

kk its running now.. what do i do after?

[madmatt2006]

once it's downloaded open the file and follow the prompts then reboot and check if DVD is there?

[chrissy]

http://s94.photobuck...&current=eh.jpg

i get this....

[madmatt2006]

can you click next and post back what it says please

[chrissy]

http://s94.photobuck...current=fix.jpg

[madmatt2006]

if you close that and reboot is the DVD drive there now?

[chrissy]

ill try rebooting.