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Help
nothin.. not running the cd.
CD/DVD rom issues. puzzeler for ya.
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#22
Posted 04 May 2010 - 04:17 AM
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I just need to confirm your problem. Is the problem if you go to my computer there is no DVD drive there?
#23
Posted 04 May 2010 - 04:23 AM
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When i go to put a install CD in or a music CD in it will not run..i can hear it spin but it wont come up on my computer
#24
Posted 04 May 2010 - 04:23 AM
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shows a yellow light instead of a blue light telling me its running
#25
Posted 04 May 2010 - 04:25 AM
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ok try this for me
1. if you put a CD in and go to my computer then double click your DVD drive will it open ?.
2. under my computer is there a DVD drive ?
1. if you put a CD in and go to my computer then double click your DVD drive will it open ?.
2. under my computer is there a DVD drive ?
#26
Posted 04 May 2010 - 04:28 AM
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there is no dvd drive showing.
#27
Posted 04 May 2010 - 04:37 AM
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ok this could be a hardware fault which is not good but really the only way to know this for certain is if we check the computer can see the DVD drive in it's BIOS what is the model number of the HP so I can look a few things up and then show you what to check.
#28
Posted 04 May 2010 - 04:47 AM
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where do i find it at?
#29
Posted 04 May 2010 - 04:51 AM
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This http://h10025.www1.h...5&product=12455 or this http://h10025.www1.h...s&product=12455 is how to tell the model number on a HP. Also Just one more thing did this happen in the last few days?
#30
Posted 04 May 2010 - 04:58 AM
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p/n FE7010UA#ABC
#31
Posted 04 May 2010 - 05:03 AM
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Mmm when I search HP I get lots of different ones is there any other numbers on it or is it one of the models listed below
HP Pavilion 7000 Desktop PC series
» HP Pavilion 7010 Desktop PC (US)
HP Pavilion zd7000 Notebook PC series
» HP Pavilion zd7010CA Notebook PC
» HP Pavilion zd7010EA Notebook PC
» HP Pavilion zd7010QV Notebook PC
» HP Pavilion zd7010US Notebook PC
HP G7000 Notebook PC series
» HP G7010EA Notebook PC
» HP G7010EB Notebook PC
» HP G7010EG Notebook PC
» HP G7010EI Notebook PC
» HP G7010EM Notebook PC
» HP G7010EO Notebook PC
» HP G7010EW Notebook PC
HP Pavilion 7000 Desktop PC series
» HP Pavilion 7010 Desktop PC (US)
HP Pavilion zd7000 Notebook PC series
» HP Pavilion zd7010CA Notebook PC
» HP Pavilion zd7010EA Notebook PC
» HP Pavilion zd7010QV Notebook PC
» HP Pavilion zd7010US Notebook PC
HP G7000 Notebook PC series
» HP G7010EA Notebook PC
» HP G7010EB Notebook PC
» HP G7010EG Notebook PC
» HP G7010EI Notebook PC
» HP G7010EM Notebook PC
» HP G7010EO Notebook PC
» HP G7010EW Notebook PC
#32
Posted 04 May 2010 - 05:05 AM
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Mines a HP Pavilion dv9700 Notebook PC
#33
Posted 04 May 2010 - 05:08 AM
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i got the numbers
Microsoft product key H8DDX-8JYW-JRBMC-4FB6Q-KPMJY
Hp service tag:
Product: HP Pavilion dv9700
s/n: CNF8213K2N
p/n FE701UA#ABC
Microsoft product key H8DDX-8JYW-JRBMC-4FB6Q-KPMJY
Hp service tag:
Product: HP Pavilion dv9700
s/n: CNF8213K2N
p/n FE701UA#ABC
#34
Posted 04 May 2010 - 05:10 AM
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did this problem happen in the last few days or weeks?
#35
Posted 04 May 2010 - 05:12 AM
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Last 2 weeks it happened once but i really didnt think anything of it cause i rarely use it now.. i need it and it dont work
#36
Posted 04 May 2010 - 05:21 AM
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We need to go in to the laptops bios you do this by tapping F10 key at power on. It will open the BIOS program In there we need to check if it see's the DVD drive. If you can't find it in there take some pictures of the screen so I can guide you where to check if you can't find it. There are no pictures of this at HP for me to direct you. IF it don't see the DVD drive in there the laptop has a fault
#37
Posted 04 May 2010 - 05:27 AM
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only thing is how do i take a screen picture when i click the f10 on power up because it powers down again and wont it not be there?
#38
Posted 04 May 2010 - 05:42 AM
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digital camera is the only way to take them of the bios screens. When you tap the F10 key it's going into the BIOS hey?
#39
Posted 04 May 2010 - 05:47 AM
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yea it went to the bios i think lmao.. big blue screen no dvd drive on it.. it was pretty much everything i typed you on the first page 
#40
Posted 04 May 2010 - 05:59 AM
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OK I need to look in to this further you should be able to navigate around the BIOS with your keyboard to display different settings. Any chance you could take a photo of the screen so I know what I'm looking at and possibly direct you to the right place to check in the BIOS.
